B2B Shop

F&H Group’s B2B shop is reserved for our distributors. The shop stocks all current items with details of net price, recommended retail price, package size, stock status, etc. and the opportunity to view previous orders, order status, and much more.

To get a user name and password, you must contact the Customer Centre, which can also help with any log-on problems, etc.

Media Centre

In the F&H’s B2B-Portal, there is access to download images and logos in either 300 dpi (print resolution) or 72 dpi (web resolution). There may also be various texts and other product information. The images are downloaded as a compressed file (zip) and it is possible to send this file directly to another recipient – such as an advertising agency or a newspaper.

A login must be used for access to the full range, including e.g. your own private label products.

Environmental images for selected brands can be found in the external image bank.

Press releases

A high priority focus area for F&H Group A/S

F&H Group A/S uses the press media to a very great extent as direct sales support for all primary brands. Annually, several hundred press releases are issued, with related photos, besides exposure of participation in competitions, recruitment reward schemes, sponsorships, etc.

In addition, meetings and events are held with most of the publishers and magazines in which new products are presented and demonstrated.

This gives a lot of coverage/exposure in weeklies, newspapers, magazines and home interior magazines, as well as product placement in numerous TV programmes and films.

In addition, for several brands ongoing individual updates are made via Facebook, Instagram and Pinterest, with news, etc.

In future, both PR and social media will be highly prioritised focus areas for F&H Group A/S.

Introducing 360 ° – almost like being there in real life

The virtual showroom

Welcome to our virtual world. Get your inspiration from home in our 2.000 sqm showroom via the new virtual universe. Feel free to visit 24/7, no matter where in the world you are. Connect with your PC, smartphone or tablet and let yourself get inspired in the wide range of inviting and atmospheric environments. You navigate with the help of a number of pixels which together create a 360-degree impression of the physical setting.

Explore the universe, feel the atmosphere and pick the essence. Get in touch with your contact at F&H for more information.

Logistics

F&H Group A/S has Scandinavia's optimum logistics within the industry

The logistics team work dynamically and effectively. If everything seems to function automatically, this means that we have given you the very best service. The warehouse is manned 24 hours a day and is equipped with the latest technology within e.g. ‘Pick by Voice’ and Axapta 2012.

We know that we need to match needs and requirements in terms of labelling, packaging and delivery, and we deliver daily to all shops and distributors throughout Scandinavia, via our strong distribution network.

Every year, approximately 4,500 combination vehicles arrive and depart F&H Group’s 40,000m2 central warehouse in Viborg, which has a capacity of more than 55,000 pallet spaces.

The warehouse has over 12,000 item numbers, with a replacement rate of approximately 20% per year.

F&H Group A/S has traded with Asia since 1945 and was one of the very first Danish wholesalers to trade in this part of the world. Logistics have therefore always been a natural part of our business concept and today play an important overall role.

You are always welcome to contact us if you have questions concerning logistics.

Contact the Customer Service Centre

At F&H we are passionate about good service, and our Customer Centre is ready to assist you.

Our team of skilled sales assistants with sound professional expertise and extensive product knowledge will do everything they can to find good and constructive solutions to any challenges.

You can also meet the Customer Centre’s staff at F&H’s two annual fairs. In our experience, it is always good to meet in person if your main contact is by telephone – so we look forward to meeting you!

Call (+45) 8928 1313 if you need professional expert assistance and we will do our best to give you the best and most effective service.

You are also welcome to send us an e-mail at kundecenter@fh-as.dk and we will do our best to answer your enquiry quickly and effectively.

F&H Customer Centre Denmark

Opening hours

Monday – Thursday
8:00 to 16:00

Friday
8:00 to 15:30

Contact

kundecenter@fh-as.dk

Send e-mail

+45 8928 1313

Call

Heidi Andersen

Customer Centre Manager

+45 7633 3924
han@fh-as.dk

Hanne Bay Romlund

Sales Assistant

+45 8928 1319
hr@fh-as.dk

Joan Kjeldahl Nørskov

Sales Assistant

+45 8928 1314
jkn@fh-as.dk

Marianne Nielsen

Sales Assistant

+45 8928 1316
mni@fh-as.dk

Pia Kristoffersen

Sales Assistant

+45 8928 1315
pkr@fh-as.dk

Louise Sondrup Nielsen

Sales student

+45 8928 1375
lsn@fh-as.dk

Thuesen Jensen Customer Service Centre

Opening hours

Monday – Thursday
8:00 to 16:00

Friday
8:00 to 15:30

Contact

kundeservice@tj.dk

Send e-mail

+45 3613 0920

Call

Joan Bak Svenningsen

Customer Centre Manager

+45 3613 0973
jbs@tj.dk

Jannie Zeymer

Sales Assistant

+45 3613 0954
jaz@tj.dk

Helen Hjerting

Sales Assistant

+45 3613 0926
hhje@tj.dk

Caja Simone Svendsen

Sales Assistant

+45 3613 0923
csv@tj.dk

Sandra Bech Rohde

Office student

F&H Customer Centre Norway

Opening hours

Monday – Friday
8:30 to 16:00

Customer Centre phone
10:00 to 14:00

Contact

post@fh-as.no

Send e-mail

+47 4000 5988

Call

Maren Top Sørum

Manager B2C and Customer Service Centre

+47 4521 7400
mts@fh-as.no

Wenche Nielsen

Back office & Sales support

+47 9244 8641
wn@fh-as.no

F&H Customer Centre Sweden

Opening hours

Monday – Friday
9:00 to 12:00
13:00 to 16.00

Contact

info@fh-ab.se

Send e-mail

+46 8446 3344

Call

Susanne Henriksson

Sales Assistant

8446 3344
suh@fh-ab.se

Private customers

F&H Group does not sell directly to private individuals, and therefore unfortunately cannot advise on or receive complaints from private individuals.

All customer enquiries must be made to the shop or online retailer where you purchased the item.

If you are looking for one of our many brands or trademarks in your local area, we would be pleased to assist you on (+45) 8928 1300. You are also always very welcome to send us an e-mail at kundecenter@fh-as.dk.

It is also possible to buy most of our brands online at kitchenlivingdining.com.