General Terms and Conditions

NEW ACCOUNTS:

New accounts form is required to be filled out and returned before shipping of first order.

TERMS:
Our standard terms of business apply to all transactions unless otherwise agreed to in writing. Terms are immediate credit card payment for first order. Net 30 days on subsequent orders may be available with approved credit application. Other terms must be agreed to in writing. Interest of 1.5% per month (18% annual rate) will be applied for each month of delinquency. Please contact customerservice.usa@fhgdk.com with any questions.

ORDERS AND DELIVERY:
New account opening orders net $500 and minimum reorder amount is $350. Reorders less than net $150 per shipping location will be charged a $15.00 service fee. Please order by complete item numbers and in multiple of case pack qty. This will ensure prompt and accurate handling. We reserve the right to adjust the price on the order when the price does not meet published/agreed price. Orders are non-cancelable except with written and acknowledged cancellation. Orders should be emailed to customerservice.usa@fhgdk.com.

SHIPPING:
Orders ship from Madison, VA 22727. Normal processing time is 3-4 business days. Please note year-round free freight are as follows: $500 for Hoptimist only, $800 for Zone Denmark, Rosti, Gense and combination of all the brands. Any orders under the free freight minimum is charged a 15% freight charge. This section pertains to orders within the Continental US. Please contact us for shipments outside of this area.

RETURNED GOODS:
No merchandise will be accepted for credit without prior written authorization. Any returns, regardless of reason, must be sent prepaid and all cartons must be clearly marked with the return authorization number (RA#). Returned merchandise must be received by us in saleable condition. Any breakage will void the return credit. There will be a 15% restocking fee of merchandise returned for handling and processing of the return. Credit will be processed upon receipt and inspection of merchandise.

DEFECTIVE GOODS, SHORTAGE OR DAMAGE:
Defective merchandise or Shortage – Return or credit is subject to F&H Group inspection before claim is issues. Claims must be submitted within 30 days of receipt. Charge backs must be received within 90 days of invoice date. Please include pictures of all claims if possible. Shipping Damage ‐ file claim promptly with the transportation company.