General Terms and Conditions

NEW ACCOUNTS:

New account form and application is required to be filled out and returned before shipping of first order.

TERMS:
Our standard terms of business apply to all transactions unless otherwise agreed to in writing. Credit card payment for the first order. Net 30 days on subsequent orders may be available with approved credit application. Other terms must be agreed to in writing. Interest of 1.5% per month (18% annual rate) will be applied for each month of delinquency. We accept all major credit cards as well as ACH payments. Please contact customerservice.usa@fhgdk.com with any questions.

ORDERS AND DELIVERY:
New account opening orders net $150 and minimum reorder amount is $150 for all four brands (Hoptimist, Rosti, Zone Denmark and Gense). Please note that all brands can be written on the same order to meet the minimum order requirements and freight specials. Please order by complete item numbers and in multiples of case packs. This will ensure prompt and accurate handling. We reserve the right to adjust the price on the order when the price does not meet published/agreed price. Please note that once an order has been submitted to our warehouse, it is not possible to adjust the order. Orders are non-cancelable except with written and acknowledged cancellation. Orders should be emailed to – customerservice.usa@fhgdk.com.

SHIPPING:
Orders ship from Madison, Virginia. Normal processing time is 3-4 business days. Please note standard free freight is as follows: $350 for Hoptimist only, $500 for Zone Denmark, Rosti, Gense and combination of all brands, including Hoptimist. Any orders under the minimum free freight amount are charged a 15% freight charge. The freight charges will automatically be added to the order. Please note that we do not ship to PO boxes.

RETURNED GOODS:
No merchandise will be accepted for credit without prior written authorization. Any returns, regardless of reason, must be sent prepaid and all cartons must be clearly marked with the return authorization number (RA#). Returned merchandise must be received by us in saleable condition. Any breakage in return shipping will void the return credit. There will be a 15% restocking fee of merchandise returned for handling and processing of the return. Credit will be processed upon receipt and inspection of merchandise.

DEFECTIVE GOODS, SHORTAGE OR DAMAGE:
Defective merchandise or Shortage– Return or credit is subject to F&H Group USA inspection before claim is issued. No claim on merchandise after 30 days of receipt will be accepted. Any chargeback claim must be received by F&H Group USA within 90 days of invoice date or chargeback is not valid. Please email customerservice.usa@fhgdk.com with any defective and shortage claims. Please include pictures with all claims if possible. Shipping Damage ‐ file claim promptly with the transportation company at once.